Refund policy

At Girl & Her Bible™, every piece is made to order. This allows us to create intentionally and avoid overproduction. Because of this, we are unable to accept returns or exchanges for reasons such as sizing, preference, or a change of mind. Please review our sizing guides carefully before placing your order.

We do, however, stand behind the quality of our products. If your order arrives misprinted, damaged, or defective in any way, we will gladly make it right.

Eligibility for Return or Replacement

• Items are only eligible if they arrive damaged, defective, or with a printing error.

• Requests must be submitted within 14 days of delivery.

How to Request a Return or Replacement

1. Email our support team at info@girlandherbible.com with your order number.

2. Include clear photos of the issue.

3. Our team will review your request within 2–3 business days and provide next steps.

Non-Returnable Items

• Wrong size, color preference, or change of mind.

• Items returned without prior approval from our support team.

Refunds & Replacements

• In most cases, we will issue a replacement for the same item.

• Refunds may be issued only if a replacement cannot be fulfilled.

• Approved refunds will be credited back to your original payment method within 5–7 business days.

Shipping Costs

• Return shipping is only covered if your item was defective, misprinted, or damaged due to our production process.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@lighthouseglobalministry.com.